Shipping methods:
First and foremost, we understand that discretion is important to our customers. All orders are packaged in a plain package or bubble envelope. Our company name does not appear on the boxes and the return address on the shipping label is WW Inc.
Please double check your email address during checkout to receive your invoice and tracking number. For any changes to a shipment, please contact [email protected] with your full name and order number. Our team will contact you via email once your order is ready.
Shipping Security:
Our default carrier is Canada Post. Tracking numbers are sent via email the day the order is shipped. If you request a shipment without a signature, you will be releasing Wicked Wanda’s Inc. and Canada Post from all liability for the package after delivery.
We offer in-store pickup for items or orders.
Shipping Costs:
We ship at a flat rate of 15$ CAD from coast to coast. Local delivery for Ottawa/Gatineau region is available for $25.00 at checkout. For international customers the flat rate is $25 CAD.
Please note that we cannot anticipate any additional taxes or importing regulations your country may have. Orders over $99 will be eligible for free expedited shipping within Canada only.
Delivery Times:
We currently use Canada Post Expedited shipping and always use tracking. (approx. 3-5 business days within Canada)
Please note that these times are an estimate and do not include the time needed to process and fulfill your order. Events such as severe weather or postal disruptions may impact delivery time beyond our control. During holiday or any peak seasons, deliveries may experience delays – so plan accordingly. WE NEVER back order your order or any part of it. If we mess up on our stock levels, you gain not us.
Processing Times:
We operate Monday-Sunday, please check our website for our current business hours. We do not fulfill or ship orders on weekends or statutory holidays. Any orders placed over the weekend will be processed the following Monday (or Tuesday, if there is a holiday).
If there is any issue that will cause an unreasonable delay to your order (see below), a customer service representative will be in touch with you. If you wish to cancel an order, please reach out to us right away, as we fulfill orders as soon as possible. If your order has already shipped it cannot be cancelled.
Backorders:
Our policy is we don’t do back orders, your time is as important to us as our own and all items seen are currently in stock.
